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It’s an age-old saying, but it’s true: the customer is king.
As a privately owned business, with a positive working environment where all the staff feel valued, everybody in our company knows the importance of keeping the customer happy. This culture cannot be bought; it has evolved over many years, resulting in an open and trusting working environment. This extends to how we work with our customers – most of whom have been buying from us for many years. They trust us, and, importantly, they know we don’t take their business for granted.
You can visit us, walk round our offices and factory, talk to our staff. They are the people that matter. We have a very settled team, who work in a calm and organised manner. This allows us to really focus our efforts on understanding what you want, and therefore meeting your full expectations.
As part of our ISO9001 accreditation, each month our management team reviews customer feedback. Why? We want to learn how we can work better. It’s in our interest to learn as much as we can about your needs, because every customer is different; our customer base has a myriad of different-sized companies working in numerous fields with many different applications for our foam materials. Not only do we recommend the right foam for your application, we will tailor how we service your account to your specific requirement.
We are easy to contact, visible to deal with. If something goes wrong, and it’s our fault, we’ll take responsibility and put it right as quick as possible. Fortunately that is a very rare situation, but nobody is perfect and we are genuine people.
Clear and concise communication between our companies is important, the more you tell us, the better prepared we can be. Repeat business makes up a high percentage of our turnover, which in itself tells the story.
Come and see us, give us the chance to work with you.
The proof is in our actions.